REPORTS

The Future of Chatbots in eCommerce
August 2018

Top Charts

  • Adults Who Have Used Chatbots When Contacting a Company, by Country
  • Activities for Which Consumers Are Willing to Interact with a Chatbot vs. Human
  • Benefits of Using Chatbots
  • Likelihood of Using a Chatbot When Shopping for Personal Care & Beauty Products
The Evolution of Email Personalization
August 2018

Top Charts

  • Insights of Email Subscriber Behavior, by Quality of Email Open Rates
  • Top Email Personalization Strategies
  • How Marketers Personalize Email Campaigns
  • Types of Automation Used in Email Marketing
  • Email Marketing KPI's, by Vertical
  • Top Ecommerce Personalization Strategies
Artificial Intelligence in Marketing
June 2018

Top Charts

  • Impact of Artificial Intelligence on Digital Marketing
  • Artificial Intelligence Investment Spending in 2018, by Vertical
  • Adoption of Artificial Intelligence in Marketing Flowchart
  • Projected Value Obtained From Using Select Artificial Intelligence Algorithms
  • Most Used Machine Learning Algorithms for Marketing
The State of Virtual Reality and 360 Video
June 2018

Top Charts

  • Market Overview: US Virtual Reality Device Ownership
  • Virtual and Augmented Reality Headset Market Share, by Device Format
  • Areas Where Companies Are Creating Virtual and Augmented Reality Content
  • Virtual Reality Eye-Tracking Use Cases, by Industry
  • Attitudes Toward 360 Video vs. Standard Branded Content
The Path of the Online Shopper
March 2018

Top Charts

  • US Retail Ecommerce Sales Attributed to 5G Connection
  • Top Devices Used for Researching and Purchasing Products
  • Omnichannel Activities Conducted While Consuming Media, by Age
  • Top Product Categories Researched and Purchased Online
  • Facebook "Marketplace" Usage, by Frequency
The State of Facebook in 2018
March 2018

Top Charts

  • Facebook Daily Active Users in North America
  • Social Media Users Who Have Decreased Their Activity on Social Media, by Network
  • Social Media Marketers Who Believe Their Organic Reach Has Declined on Facebook
  • Top Influencers on Facebook, by Product Category
  • US Facebook CTR Growth in Q4 2017, by Ad Location
The Evolution of the Smart Speaker
March 2018

Top Charts

  • Timeline of Voice Technology
  • Market Overview: US Smart Speaker Ownership
  • Devices Used Less Often Due to Smart Speaker Usage
  • Most Reviewed Alexa Skills, by Star Rating
  • Shopping Activities Conducted via Virtual Assistant
Influencer Marketing & Future Trends
March 2018

Top Charts

  • Primary Social Media Platforms Used by Influencers
  • Top Influencers on Instagram, by Category
  • Planned Influencer Marketing Trends for 2018
  • Top Influencers on YouTube, by Category and Gender of User
  • Factors that US Marketers Use When Selecting Influencers

Become a Premier Member